Refund and Returns Policy
Last Updated: 15 May 2026
At Source Co, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
Items may be returned within 30 days of delivery if:
- The item is unused and in original condition.
- The item includes original packaging and accessories.
- Proof of purchase is provided.
Non-Returnable Items
The following items are generally not eligible for return:
- Used products
- Damaged products caused by customer misuse
- Clearance or final-sale items
- Gift cards
- Customized products
Return Process
To initiate a return:
- Contact customer support.
- Provide your order number and reason for return.
- Follow the return instructions provided by our team.
Unauthorized returns may not be accepted.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refund processing times may vary depending on your payment provider.
Damaged or Defective Products
If you receive a damaged or defective product, contact us within 7 days of delivery with photos and order details.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or shipped incorrectly.
- Original shipping charges are generally non-refundable.
Exchanges
We may offer exchanges for defective or damaged products, subject to availability.
Contact Us
Email: info@sourceco.store
